Privacy Policy

Privacy Policy

ERG Restoration (“ERG”, “we”) restores homes and businesses after water, fire and other property damage in Ontario. This policy explains what information we collect, how we use it and how we protect it.

Information we collect

When you contact us by phone, through our answering service or through this website, or when you sign our work authorization form, we collect your name, phone number, email, property address, insurance details and a description of the damage.

How we use it

We use your information to respond to your request, schedule and carry out the work, send you updates about your job, and follow up after the work is done.

How we share it

We share your information only with the people who work on your job (our staff and trade partners), with your insurance company when you ask us to, and when the law requires it. We never sell your information.

Text messages (SMS)

We send text messages only to customers who agreed to receive them by checking the text-message box on our work authorization form. The texts are about your job: visit times, progress updates and a check-in after the work is done. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. See our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All sharing described above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your choices

You can ask us to see, correct or delete your information, or stop text messages, by calling us at 1-888-799-9883. You can also reply STOP to any text.

Contact

ERG Restoration, Ontario, Canada. Phone: 1-888-799-9883.

Last updated: September 30, 2026.